Frequently Asked Questions
How can I check my order status?
1. Login to your account
2. Click on My Account
3. In Orders tab you will see list of your past orders
How can I track the shipment of my package?
Once your order has been shipped, you will receive a confirmation email with tracking information. You can track the status of your shipment by clicking on the tracking link provided in the confirmation email. Please note that it may take up to 24 hours before tracking information is updated on the shipping courier's website. Or you can also track your package by searching your order from My Account page in Orders tab.
I can't track my package.
DHL, UPS, FedEx, USPS, K-Packet or EMS tracking system may take up to 24 hours to update the status of packages. Please allow 24 hours after receiving the order shipment confirmation email from us. In case of EMS or K-Packet, tracking number may stop when the package leaves Korea without further update. In this case, even if the tracking number is not updated, your package is in transit and you will receive the package soon.
I don't see the products that I saw in the original brand's page, is there a way to order them?
We try our best to provide the full list of products from the original brand's page, and if you believe we missed any item which you are interested in buying, please do not hesitate to Contact Us and simply include the link to the page, and we will do our best to accommodate your need.
Why has my ordered item been stocked out?
When brands begin processing your order, they may find out some of the items are out of stock. In case any item is out of stock, we will notify you with item details.
Why is my ordered package at the customs?
All the packages delivered internationally go through the customs, where they decide the custom duties (tariffs) on your package. This process may take up to 7 days and we do not have control over it. Customers are held accountable for any custom duties and we do not compensate you for any extra expense for any custom duties.